Privacy Policy

At PInvella ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from pinvella.com (the "Site").

1. Information We Collect

When you visit our Site, place an order, or contact us, we may collect certain information necessary to provide our services.

This may include:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number, if provided

  • Order and purchase information

  • Payment-related information

  • IP address and device information

  • Browser type and general website usage information

  • Communications you send to us

We do not need or intend to store your full payment card details on our own systems. Payments are processed through third-party payment providers such as PayPal.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Communicate with you about your orders

  • Provide customer service and support

  • Process refunds, returns, or other order-related requests

  • Improve our website, products, and services

  • Prevent fraud, unauthorized transactions, and abuse

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments on PInvella are currently processed through PayPal.

When you choose PayPal at checkout, payment information is handled by PayPal according to its own privacy policy and terms. We do not intentionally collect or store your complete credit card number on our own systems.

If you have a credit or debit card but do not normally use PayPal, you may be able to pay through PayPal using your card. Depending on your location and the options available during checkout, PayPal may allow you to pay by card without creating or logging into a PayPal account, or you may link your card to your PayPal account.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to help operate our website, remember preferences, understand website usage, and improve your shopping experience.

Third-party services used by our store may also use cookies or similar technologies in accordance with their own policies.

5. Third-Party Services

We may use third-party service providers to help operate our business, including payment processing, website hosting, analytics, shipping, customer support, and other essential services.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with our legal obligations.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

If you would like to make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Our Site is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children for the purpose of making purchases.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@pinvella.com