Shipping Policy
At PInvella, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping costs, and estimated delivery times.
1. Shipping Origin
Orders placed through PInvella are fulfilled and dispatched from our fulfillment facility in Hong Kong.
Depending on the destination and logistics arrangements, your package may be handed over to different international or local carriers during transit.
2. Order Processing Time
Orders are generally processed within 3 business days after successful payment confirmation.
Order processing time is separate from shipping transit time.
During periods of high order volume, holidays, promotions, or circumstances outside our reasonable control, processing may occasionally take longer than the estimated processing time.
3. Shipping Time
After your order has been processed and dispatched, the estimated shipping transit time is:
7–15 business days
The shipping time is an estimate and is not a guaranteed delivery date.
Actual delivery time may vary depending on the destination country, customs clearance, carrier operations, weather conditions, local delivery services, and other circumstances outside our reasonable control.
Therefore, the estimated total time from successful payment to delivery is generally:
3 business days for order processing + 7–15 business days for shipping.
4. Shipping Cost
We offer the following shipping rates:
- Orders of $79 USD or more: Free Standard Shipping
- Orders below $79 USD: $7.99 USD Standard Shipping
The applicable shipping fee will be displayed during checkout before you complete your purchase.
5. Tracking Information
Once your order has been shipped, tracking information may be provided by email.
Please note that tracking information may take some time to become active after the package has been handed over to the carrier.
6. Customs, Duties, and Taxes
Because orders are shipped internationally from Hong Kong, your order may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.
Customs processing may also cause delays beyond the estimated shipping time.
7. Delivery Delays
The estimated shipping time of 7–15 business days is provided for guidance and does not constitute a guaranteed delivery date.
PInvella is not responsible for delays caused by circumstances outside our reasonable control, including customs inspections, carrier delays, severe weather, natural disasters, strikes, transportation disruptions, or incorrect shipping information provided by the customer.
If your order appears to be significantly delayed, please contact us at:
We will do our best to assist you with available tracking and delivery information.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you realize that your shipping information is incorrect, please contact us as soon as possible at support@pinvella.com.
Once an order has been processed or shipped, we may not be able to change the shipping address.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Email: support@pinvella.com