Refund policy
At PInvella, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the return and refund conditions below.
1. 30-Day Return Window
You may request a return within 30 calendar days after the date your order is delivered.
The return period begins when the package is shown as delivered according to the available shipping or tracking information.
Please contact us at support@pinvella.com before sending any product back.
2. Eligible Returns
To be eligible for a return, the product should generally:
- Be returned within 30 calendar days after delivery.
- Be in its original condition.
- Be unused or only reasonably inspected for the purpose of determining whether you wish to keep it.
- Include the original packaging, accessories, manuals, or other included items where applicable.
- Not have been intentionally damaged, altered, or misused after delivery.
- Be accompanied by the original order number or other reasonable proof of purchase.
Certain products may be subject to additional return conditions due to their nature, hygiene requirements, or applicable laws.
3. Damaged, Defective, or Incomplete Items
If you receive an item that is damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos showing the damage, defect, missing parts, or incorrect item
- Photographs of the packaging when relevant
We may request additional information if necessary to evaluate the issue.
If the issue is confirmed, we will work with you to determine an appropriate resolution, which may include a refund, replacement, or other remedy where applicable.
4. How to Request a Return
To request a return, contact:
Please include your order number and the reason for your return.
Our customer service team will review your request and, if approved, provide you with the return instructions and the appropriate return address.
Please do not send a return package before receiving return instructions from our customer service team.
Returns sent to an unauthorized address may not be properly received or processed.
5. Return Shipping Costs
Unless otherwise required by applicable law or agreed by PInvella, the customer is responsible for the cost of return shipping.
The original shipping fee paid for the order, if any, is generally non-refundable unless otherwise required by applicable law or the return is due to an error attributable to PInvella.
For damaged, defective, incomplete, or incorrect items, please contact us before returning the product so that we can review the situation and provide appropriate instructions.
6. Refund Method
Approved refunds will be issued to the original payment method used to place the order.
Since payments are processed through PayPal, refunds will generally be returned through the applicable PayPal payment transaction.
7. When Will My Refund Be Issued?
For an approved return, the refund will generally be processed after PInvella receives and inspects the returned product.
Once the returned product has been received and confirmed to meet the applicable return conditions, we will generally process the refund within 3 business days.
The time required for the refunded funds to appear in your account may vary depending on PayPal, your bank, credit card issuer, or other financial institution.
PInvella is not responsible for delays caused by PayPal, banks, credit card issuers, or other financial institutions after the refund has been processed.
8. Return Inspection
Returned products may be inspected after receipt to confirm that they meet the conditions described in this policy.
If a returned product does not meet the applicable return conditions, we may contact you to discuss the available options.
The return shipping tracking information should be retained by the customer until the return and refund process has been completed.
9. Exchanges
If you would like to exchange an item, please contact us at support@pinvella.com.
Depending on product availability and the circumstances of the request, we may provide exchange or replacement instructions.
10. Return Address
For security and processing purposes, we do not publish our return address on this page.
After your return request has been reviewed and approved, our customer service team will provide you with the appropriate return address and return instructions.
11. Contact Us
For return or refund questions, please contact:
PInvella Customer Support
Email: support@pinvella.com