Contact information
We're here to help.
If you have any questions about your order, products, shipping, returns, refunds, or payments, please don't hesitate to contact our customer support team.
Customer Support
Email: support@pinvella.com
For order-related questions, please include your order number in your email so that we can assist you more efficiently.
What Can We Help With?
You can contact us regarding:
- Order status and order information
- Shipping and delivery questions
- Product information
- Damaged, defective, or incomplete items
- Return requests
- Refund requests
- Payment questions
- Other questions regarding your PInvella order
Return & Refund Requests
If you would like to return an item or request a refund, please contact us before sending the product back.
Our customer support team will review your request and, if the return is approved, provide you with the appropriate return instructions and return address.
Please do not send returns to an address found elsewhere on our website or to the original shipping address without receiving return instructions from us first.
Customer Support Hours
Our customer support team will respond to customer inquiries as soon as reasonably possible.
Please allow 1–2 business days for a response.
During weekends, holidays, promotional periods, or periods of high inquiry volume, responses may take longer.
Contact Information
PInvella
Customer Support Email: support@pinvella.com
Shipping Origin: Hong Kong
For all customer service inquiries, please contact us at:
We appreciate your interest in PInvella and look forward to assisting you.